Aruba H31LJE Overview
Stay protected and minimize downtime with 3-Year HPE Foundation Care with Next Business Day Exchange for Instant ON 1960 from Aruba. Providing three years of coverage, this manufacturer service plan includes next business day advance parts exchange after remote diagnosis. Plus, get 9x5 hardware support and 24x7 software support and updates. A prepaid shipping label included with the replacement part streamlines the return process.
Please note, service is available 24 hours per day, Monday through Sunday, including HPE holidays. For calls received before 2:00 p.m. local time on HPE standard business days and excluding HPE holidays, HPE will ship a replacement product to the Customer's site for delivery on the next business day after the service request has been received and acknowledged by HPE. Service calls received after 2:00 p.m. will be logged the next business day and serviced within the following business day. Delivery time may vary based on geographic location. All hardware replacement product delivery times are subject to local availability.
Advance Parts Exchange
Recover from issues quickly with advance parts exchange, allowing you to receive a replacement part before HPE has received the defective one. Please note, advance parts exchange is available after remote diagnosis.
Escalation Management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and selected third parties to assist with problem solving.
Software Support
Once a software problem is logged, a Hewlett Packard Enterprise Solution Center engineer will respond to the call within two hours. HPE provides corrective support to help resolve identifiable and customer-reproducible software product problems. HPE also provides support to help the Customer identify problems that are difficult to reproduce. In addition, HPE provides the Customer with assistance in troubleshooting problems and determining configuration parameters for supported configurations.
Access to Technical Resources
Access Hewlett Packard Enterprise technical resources via telephone, electronic communication, or fax, where locally available, and get assistance in resolving software implementation or operations problems.
Electronic Support Information and Services
As part of this service plan, Hewlett Packard Enterprise provides access to commercially available electronic and Web-based tools. Customers have access to the following services:
- Certain capabilities that are made available to registered users, subscribing to hardware related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
- Expanded Web-based searches of technical support documents to help facilitate problem-solving
- A search of Hewlett Packard Enterprise and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums; please note, this service may be limited by third-party access restrictions
Additional Features
- Prepaid shipping label, materials, and instructions
- Firmware updates for select products
- Operational support and advice for software
Aruba H31LJE Specs
| Length | Limited 3-Year Warranty |
| Type | Additional |
| Start Date | Date of Purchase |
| Scope of Coverage | Parts Only |
| Included Support | Advance Exchange, Next Business Day, Tech Support |
In the Box
- Aruba 3-Year HPE Foundation Care with Next Business Day Exchange for Instant ON 1960
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