Thule Crossover 2 Backpack 30L (Black)

I've been using this backpack for a week now and I'm quite disappointed with the organization for smaller items. Let's start with the good. I love the overall aesthetics and look of the bag. I love that the bag maintains it's shape and stands up on the floor. It's also made of really durable, luggage material, so there's no doubt it will have a long life of daily use. Now for the bad... I really hate that there is not much storage for smaller items in the front pocket. The front pocket is deceptively small and there is not much room to store anything with creating unsightly bulges on the bag that make it difficult to zip it closed. I would've much rather preferred shrinking the large compartment of the bag by a couple inches to make more space in the front of the bag for smaller items. The zipper pulls are all metal, and very noisy. It sounds like I'm walking around with little bells on. I hate the water bottle pocket. My 532 ml steel water bottle from a well known brand fits too loosely and slips out if the bag is place flat on a seat or desk top. I would've much preferred the typical mesh pouch on the side like most backs use. I also dislike how it looks with the side pockets puffed out with a bottle in it, it ruins the aesthetics. I hate that the main compartment is mostly open space - might be great for storing packing cubes of clothes or larger items like a coat, but this is a business bag, so more flexibility for storing smaller items in the front pocket would've been better. There's not even a proper spot to store my laptop mouse and power adapter! I hate that the "paper" pocket in the main compartment of the bag is not more rigid or flat. This leads to my loose papers or soft folders getting a bit warped in the bag - not great for business use. I was surprised that the padding on the bottom of the laptop compartment doesn't have better coverage. There's a gap in the padding where the laptop could hit the floor directly when being put down. Overall, I wish I could return this bag but I'm now stuck with it. Very disappointed with Thule as they were highly recommended for their excellent luggage and quality other products. The Crossover 2 backpack just misses the mark for my everyday and travel laptop backpack of choice.