Payment Methods
We accept payments via credit and debit payment cards (online only) , PayPal or via bank transfer. All orders must be paid in advance, before products can be shipped. All payments must be in EUR.
To order goods online and pay them via payment card, PayPal or bank transfer, simply add your selected items to your basket, and proceed to the checkout, where you will be guided through the payment process.
Payments via bank transfer
Payment via bank transfer (direct deposit) is available for online and offline payments. If you would like to place your order offline (via telephone or email) and pay via bank transfer, please email your order to [email protected] or call us at +34 603 110148 with the following information:
- Your billing and delivery address.
- Your full name, phone number and email address.
- The list of items you'd like to purchase.
We will get back to you with a proforma invoice, and the directions for the final step to complete the direct deposit.
The following conditions apply for all electronic bank transfer payments:
- The exact amount must be paid.
- The payment must be identified by supplying the order number in the beneficiary reference section of the deposit slip or on the electronic transfer.
- The payment needs to be verified by our in-house accounts department and goods will only be dispatched on their verification. Only once the funds have reflected in our bank account, will the goods be allowed to leave the store.
Please note that bank transfer transactions can take up to 4 business days to clear into our account. We will process your order as soon as your payment has cleared. To ensure a speedy turn around time, please notify us once you have made the deposit, and always use the supplied order reference number.
Payment via debit or credit cards
Please note that there is a 3% bank transaction fee for all orders paid with debit or credit card. The transaction fee is calculated during the checkout process.
We accept most major debit and credit cards:
- MasterCard
- Maestro
- Visa
- Visa Electron
- American Express
- Virtual Merchant
- PayPal
We offer cardholders the highest level of security in online shopping,
irrespective of the type of card (credit or debit). All debit or credit card
payments are processed via Virtual Merchant System’s Secure Payment Gateway. All
payment card information is entered exclusively on the bank’s 3D secure pages.
We as the merchant do not store, have access to or sight of the payments card
information. Should you select to pay with a payment card, you will
therefore be redirected to secure pages administered by the Virtual Merchant processing
centre and a bank with which we have reached a card acceptance arrangement.
The Verified by Visa and MasterCard SecureCode trademarks
displayed above allow each online purchase made with your payment card to
receive additional protection via 3D Secure security protocols. 3D
Secure is a unique service offered by MasterCard and Visa International
that uses a One Time Pin (OTP) to protect a cardholder against unauthorized use
of their card. Once Virtual Merchantted, your card number cannot be used for online
purchases at participating merchants without your One Time PIN (OTP). The OTP is
sent to your cell phone during payment as the final step to complete the
transaction.
- For more information on Mastercard SecureCode please visit
https://www.mastercard.us/en-us/consumers/features-benefits/securecode.html - For more information on “Verified by Visa” please visit
http://www.visaeurope.com/making-payments/verified-by-visa/