Cancellation policy
Customers may cancel their order for a full refund if it has not been processed. After it is processed, ProGop reserves the right to deny the cancellation request of customers and they can only return the order to us in accordance with our Return Policy. Customers may contact us at [email protected] to request cancellation of an order.
14 Days Change of Mind Return and Refund
If you have changed your mind about a purchase, you may return your order for
a full refund at your cost within 14 days of receipt of your parcel given the
below conditions are met:
1. The product is purchased
from our website www.progop.com;
2. The product is new and
undamaged as received;
3. All original product packaging,
accessories, manuals must be returned to us intact;
Note 1:
The 14-day period starts from the date of delivery onwards as shown on the
tracking page and the period is counted on the basis of calendar days.
Note 2: There will be a 10% restock fee for requests made after
the 14 days period and ProGop will have the final decision whether your returns
will be accepted.
Note 3: Refund request due to price drop
may not be accommodated after an order is processed. No refund of a price drop
will be issued after the order is dispatched. We will have the final decision as
to what amount of refund, if any, will be given.
Note 4:
You must return the order to the return address provided along our return
authorisation. Otherwise you may not receive any refund.
Please contact
us at [email protected] for a return authorization and the postage address before
sending your parcel. We strongly suggest to send the item with a trusted courier
or shipping agent as we will not be covering any damages or loss during transit.
We reserve the right to refuse returns or to offer a partial refund for items
returned in less-than-satisfactory conditions mentioned above.
14 Days Dead on Arrival Return or Replace and Warranty
If you find, within 14 days of receipt, that your received product is faulty,
or what we call a dead-on-arrival (DOA) item which does not function as it
should due to manufacturing defects, customers are entitled to a full refund of
the value of the faulty item or a replacement of it, apart from a refund on the
return postage, given the below conditions are met:
1.
The product is purchased from our website www.progop.com;
2.
The product is new and undamaged as received;
3. All
original product packaging, accessories, manuals must be returned to us intact;
4. The product itself is examined by the manufacturer and it's
confirmed to have manufacturing defect(s) after its return to us.
Note 1: The 14-day period starts from the date of delivery
onwards as shown on the tracking page and the period is counted on the basis of
calendar days. If the product is found and reported defective beyond the 14 days
period, you will be covered by our 1-year warranty service. Please contact our
team at [email protected].
Note 2: Damages on packaging or
box are not accepted as a case of DOA Returns and these cases are not eligible
for an exchange or a full refund.
Please contact us at [email protected]
for a return authorization and the postage address before sending your parcel.
We strongly suggest to send the item with a trusted courier or shipping agent as
we will not be covering any damages or losts during transit. We reserve the
right to refuse returns or to offer a partial refund for items returned in less
than satisfactory condition mentioned above.
The warranty covers
manufacture defects of the products purchased. For damages caused by accidents
or human errors, unfortunately they are not included in the guarantee. We will
be responsible for all labour costs for repairing the faulty units. Within the
warranty period of 24 months, customers will need to bear the postage for
returning the product back to us and we will cover the costs for shipping the
product back to you after service. Repair normally takes about 4 to 12 weeks
depending on the issues and we will be keeping you informed during the process.
In case the repair requires a part that needs to be specially ordered from the
manufacturer, additional costs may incur and we will let you know as soon as
possible.
In the case the defective product is not reparable, we will be offer you with an identical, new unit.
